Legal, imprint & refund policy

2. Terms of service

What we do

FactoryChecker provides independent, buyer-side verification reports, factory audits, and related advisory services for businesses sourcing from or operating in China. We inspect, research, and document supplier information on behalf of the paying client. We do not guarantee any specific outcome, contract, or purchase.

What we do not do

• We are not a law firm, broker, or sourcing agent.
• We do not negotiate prices, place orders, or hold inventory.
• We do not take commissions or referral fees from factories or suppliers.
• We do not guarantee that a supplier will perform acceptably after our review.

Client obligations

You must provide accurate supplier details, written authorization where required, and any background documents we reasonably request. Reports are prepared for your internal use only unless you purchase a distribution license.

Limitation of liability

Our liability for any single engagement is limited to the amount paid for that engagement. We are not liable for indirect losses, lost profits, or decisions you make after receiving our report. All findings are based on information available at the time of inspection and public-record research.

Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute shall first be attempted to be resolved amicably; if unresolved, the courts of Hong Kong shall have exclusive jurisdiction.

3. Refund policy

We aim to be fair and transparent about refunds.

• Before work starts: If you cancel before we begin research or travel, you receive a full refund.
• After work starts: If we have already begun research, travel, or on-site work, we refund only the portion of work not yet performed, minus any non-recoverable costs.
• Completed reports: Once a verification report or factory audit has been delivered, no refund is due because the service has been fully rendered.
• Supplier refuses access: If a factory refuses our audit or verification visit through no fault of yours, we will first attempt an alternative verification method. If no alternative is possible, we refund the on-site portion of the fee.
• Errors or omissions: If a delivered report contains a material factual error caused by us, we will correct it at no extra charge. This does not constitute grounds for a full refund unless the error makes the report unusable.

Refund requests must be sent within 14 days of the issue date and include the order reference. We process approved refunds to the original payment method within 10 business days.

4. Privacy policy

What we collect

We collect only the information needed to deliver our services: your name, business email, supplier details, payment information (handled by Stripe), and any documents you voluntarily share.

How we use it

• To prepare and deliver your verification report or audit.
• To communicate with you about your order.
• To send occasional service updates if you opt in.
• To measure and improve the website using analytics cookies (with your consent).

What we do not do

• We do not sell your personal data.
• We do not share supplier details with third parties except as needed to complete the service.
• We do not use your data to compete with you or contact your suppliers for our own benefit.

Cookies

We use essential cookies to run the site and, with your consent, analytics and advertising cookies. You can update your choices at any time via the cookie banner.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us through the registered address or the homepage contact form.

5. Payment & delivery

Payments are processed securely by Stripe. We accept major credit and debit cards. Prices are quoted in US dollars unless otherwise stated.

• Verification reports: Typically delivered within 72 hours of receiving complete supplier information and payment.
• Factory audits: Scheduled after payment confirmation and supplier agreement; delivery within 5 business days of the site visit.
• Custom services: Timeline agreed in writing before work begins.

6. Disputes & complaints

If you are unhappy with our service, contact us first with your order reference. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If we cannot resolve the matter, either party may pursue the dispute through the courts of Hong Kong.