Back to home Audit & verification outcomes

What an on-site factory audit actually catches

Real scenarios from our Guangdong-based auditors — walking factory floors, counting machines, checking QC records and certificates in Chinese. Names and product categories are anonymized, but the findings, savings and outcomes are exactly what we reported.

70%
of audited “factories” had a capability gap the buyer didn’t know about
$9k–$180k
typical order value protected per audit
42 points
checked on every on-site audit, from lines to QC records
3–5 days
from booking to full photo & video audit report
On-site factory audits

What our auditors found on the factory floor

Paperwork checks catch fake companies. An on-site audit catches real companies that can’t actually make your product — the far more expensive problem.

Order re-sourced

The “200-worker factory” with 11 people and a rented hall

A German buyer was ready to place a $180,000 kitchenware order after a slick video call tour. Our auditor arrived unannounced on the agreed audit date: the “production hall” was a rented unit shared with two other companies, with 11 staff and no in-house tooling. The moulds shown on camera belonged to a different factory an hour away.

Order value
$180,000
Audit cost
$398
Outcome
Re-sourced
  • Headcount 11, not the 200 claimed on their profile
  • No owned machinery — production sub-contracted without disclosure
  • No incoming-material inspection or QC records of any kind
  • We audited two alternatives in the same city; buyer signed with the second
Capacity gap found

A real factory that couldn’t hit the delivery date

A US brand had already approved samples from a genuine injection-moulding factory in Ningbo. Our audit measured actual line capacity against their promised 60-day lead time for 40,000 units. With existing committed orders, the honest number was 95 days. The buyer restructured the schedule instead of missing a retail launch.

Order value
$96,000
Audit cost
$398
Outcome
Timeline fixed
  • Legitimate manufacturer, licences and export records all clean
  • Only 6 of 14 machines were free for the order window
  • Peak-season staffing relied on temporary workers with no training records
  • Split into two shipments with penalties written into the contract
Certificates faked

ISO and BSCI certificates that didn’t exist

An electronics buyer needed a supplier with ISO 9001 and a social-compliance audit on file to satisfy their own retail customer. The factory supplied both PDFs. Our auditor checked the certificate numbers against the issuing bodies in Chinese: one had expired 14 months earlier, the other had never been issued.

Order value
$54,000
Audit cost
$398
Outcome
Supplier changed
  • ISO 9001 certificate expired; registry showed no renewal
  • BSCI report number not found with the issuing body
  • Fire exits blocked and no PPE in the soldering area
  • Buyer moved to an audited supplier and kept their retail contract
Entry-level verification

What the $129 desk verification catches first

Most buyers start here. It rules out the companies that shouldn’t get an audit at all — then we go on-site for the ones worth your money.

Deal stopped

The “factory” that only existed on Alibaba

A UK importer was about to send a $14,000 deposit for custom packaging. The supplier had a polished Alibaba store, a company name, and a WeChat contact. Our verification found the registered address was a residential apartment and the business licence had been revoked six months earlier.

Deposit at risk
$14,000
Report cost
$129
Outcome
Order cancelled
  • Business licence marked as “revoked” in GSXT
  • Registered address was a 90 m² apartment, not a factory
  • No export licence on file; could not legally ship goods
  • Client sourced a verified alternative through our guided-factory tour
Terms renegotiated

The real factory with a fake bank account

A US buyer negotiated directly with a manufacturer in Dongguan. The factory was real, but the invoice asked for payment to a personal account at a different bank. Our bank-account verification flagged a name mismatch and the buyer re-routed the wire.

Order value
$38,000
Report cost
$129
Outcome
Payment corrected
  • Factory licence, export licence, and GSXT records all valid
  • Beneficiary name on invoice did not match registered company name
  • Bank account was opened under an individual, not the company
  • Buyer paid the company account and production started on schedule
Deal confirmed

The supplier that looked risky but was solid

A Canadian brand owner found a small electronics assembler in Shenzhen with almost no online presence. The low social-proof made them nervous. We confirmed the business, visited the facility, and verified active production lines. They placed a $22,000 order with confidence.

Order value
$22,000
Report cost
$129
Outcome
Order placed
  • Valid business licence with clean court-history record
  • On-site visit confirmed active assembly lines and QC station
  • Bank account matched the registered entity exactly
  • Recommended 30/70 T/T split instead of 50/50 for first order
Dispute recovered

The $9,000 deposit that went quiet

After paying a deposit, an Australian buyer received no production updates for three weeks. We traced the company, confirmed it was still operating, and used our Guangdong team to make direct contact. The supplier admitted cash-flow issues and agreed to a phased refund.

Deposit lost
$9,000
Recovered
$7,200
Outcome
Partial refund
  • Confirmed the supplier was still registered and contactable
  • Two pending court cases for unpaid debts from other buyers
  • Local pressure and bilingual negotiation secured a refund plan
  • Client now verifies every new supplier before wiring money
Audit scope

The six things an audit checks that paperwork never will

Every on-site factory audit is a 42-point walkthrough with photos, video and a written report — in English, from a team that reads the Chinese documents.

01

Real production capability

Machine count, machine age, tooling ownership, and whether your specific product can be made in-house or is quietly sub-contracted out.

02

Capacity vs your lead time

Lines currently committed to other buyers, shift patterns, and the honest delivery date for your quantity — before you sign.

03

Quality control in practice

Incoming-material checks, in-line inspection points, final QC records, defect logs and how rework is actually handled.

04

Certificates verified at source

ISO, BSCI, CE, export and test certificates checked against the issuing bodies — not just accepted as PDFs.

05

Workforce & site conditions

Headcount, training records, safety exits, PPE and housekeeping — the things your own customers may audit you on later.

06

Who you're really dealing with

Licence, legal entity, bank account owner, court history, and whether the person on WeChat has authority to sign anything.

Book an audit before you commit to a factory

Most problems we find cost buyers 50–100× the price of the check. Start with a $129 verification to rule out the obvious risks, then send us on-site for a full $398 factory audit before the money moves.